Ask Adam: Creating a Positive Employee Experience

“Employee experience” has become a standard HR buzzword, and today’s executives are increasingly recognizing and prioritizing its influence. In January, Forbes published “The Employee Experience Is the Future of Work,” and we now know that “ee … [Read More...]

The High Cost of Low Service

A couple weeks ago, I discussed the importance of customer service and shared Kelton’s 2016 findings that nearly 7 out of 10 HR decision makers reported they’ve … [Read More...]