12 Days of HCM – #9 Customer Satisfaction

December 15, 2015      By Ultimate Software

Sharing Stories of Success

As mentioned on Sunday, we view our customers as Partners for Life. Part of that partnership means communicating and collaborating to ensure we’re consistently doing our best. Twice a year, we distribute more than 25,000 surveys to all of our current customers, in order to garner feedback and assess our performance.

We’re proud to say that in our latest survey, conducted this past October, our customers reported their highest-ever overall satisfaction with UltiPro®, Ultimate’s award-winning HR, payroll, and talent management solution.

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Not only do we love hearing about how UltiPro has helped people everywhere work more effectively, we also love sharing those stories of success. Here’s just a small sample of what we’ve heard:

“We have an excellent relationship with Ultimate Software, and it’s because the company treats us like strategic business partners. We love that our platform is backed by a customer service team that is truly exceptional in the HCM industry — everyone at Ultimate is uniformly responsive, knowledgeable, and conscientious.” – Patrick Sterling, Director of People and Risk Administration TEXAS ROADHOUSE, INC. — A restaurant chain with more than 47,000 employees

“Ultimate Software confirmed its reputation as a forward-thinking company. We are a fast-paced company, and Ultimate’s teams are always testing, validating, and thinking ahead for adjustments that will be best for our business.” – Debra Punke, Vice President of Human Resources
CONCORD HOSPITALITY ENTERPRISES — A hotel-management company with more than 80 hotels in 20 U.S. states.

“We’ve never had an issue with UltiPro that wasn’t addressed. The follow-up is excellent. Ultimate Software believes in establishing relationships with its customers, which is a big difference compared to other vendors.” – Mary Odegaard, Payroll Manager CULLIGAN INTERNATIONAL — One of the world leaders in water-treatment technology

“Ultimate’s customer service is remarkable — so much better when compared with the payroll service bureau. We have had a fast turnaround time for anything we’ve needed.” – Michelle Warner, Finance Manager
RAYDON CORPORATION — A global leader in innovative simulation products and solutions

To follow our 12 Days of HCM series on social media, use the hashtag #12DaysofHCM.

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