Before we can talk about HR Service Delivery technology, let’s first get familiar with HR Service Delivery. If the term is new to you, fear not: the function it serves is anything but.HR provides a wide range of services to various stakeholders throughout … [Read more...] about What is HR Service Delivery Technology?
New for 2019: Announcing UltiPro Slack Integration — #12DaysofHCM
At Ultimate Software, our “People First” approach means helping teams get their work done as effortlessly and intelligently as possible. We want to meet people where they work—and, for millions of people around the world, that place is Slack. Slack is a … [Read more...] about New for 2019: Announcing UltiPro Slack Integration — #12DaysofHCM
Service-Design Thinking: Product + Service = Success — #12DaysofHCM
I’m a big fan of technology. In fact, I’ve dedicated my entire career to developing and optimizing industry-leading technology tools. But the truth is, first-class HR software solutions themselves are not enough when it comes to HR technology — there’s … [Read more...] about Service-Design Thinking: Product + Service = Success — #12DaysofHCM
Customer Service Week 2018: Continual Innovation
It is the first week of October, also known as Customer Service Week 2018! Designed to celebrate the importance of customer service as well as provide organizations with an excuse to honor service reps, Customer Service Week also serves as a reminder to seek … [Read more...] about Customer Service Week 2018: Continual Innovation
Treating Every Day Like a Holiday – #12DaysofHCM
The holidays are often a time for reflection—what we’re grateful for, who we’re fortunate to have in our lives, and how we can make a greater difference in the lives of others.At Ultimate Software, we have our annual tradition of the Angel Tree, where we … [Read more...] about Treating Every Day Like a Holiday – #12DaysofHCM
Partnering with the Miami HEAT to Make a Difference – #12DaysofHCM
In September, Ultimate Software announced a multi-year partnership with the National Basketball Association’s Miami HEAT that encompasses fan experience, joint community outreach, charitable giving, and the Ultimate logo on HEAT jerseys beginning this … [Read more...] about Partnering with the Miami HEAT to Make a Difference – #12DaysofHCM
Three 2018 Customer Service Trends – #12DaysofHCM
As rapid technological advancements continue to redefine the B2B and B2C landscape, organizations are experimenting with various strategies to optimize efficiency and cost. This has understandably carried over to customer service; machine learning and natural … [Read more...] about Three 2018 Customer Service Trends – #12DaysofHCM
In a World of Chatbots, People are Still Your Biggest Asset
It’s been said that 2017 is “The Year of the Chatbot” and many organizations are heavily investing in bots to assist retail, marketing, and customer support efforts. These AI-powered technologies have the potential to significantly reduce labor costs, and … [Read more...] about In a World of Chatbots, People are Still Your Biggest Asset
Customer Onboarding: Why It Matters & How Companies Can Excel
Customer onboarding.It’s an integral part of customer support that’s, unfortunately, often overlooked. Once the sale is finalized and customers are “in”—particularly with recurring-revenue platforms like SaaS (software as a service)—there’s a tendency to … [Read more...] about Customer Onboarding: Why It Matters & How Companies Can Excel
The High Cost of Low Service
A couple weeks ago, I discussed the importance of customer service and shared Kelton’s 2016 findings that nearly 7 out of 10 HR decision makers reported they’ve regretted their HCM provider choice, predominantly due to poor service. The study concluded that … [Read more...] about The High Cost of Low Service
