Every year in October, “Customer Service Week” serves as a platform to honor support professionals across industries. Customer service representatives are the front line of your business, expertly fielding inquiries, addressing concerns, and impacting future … [Read more...] about Taking Care of Your People: Customer Service Week 2017
From time to time, we invite guest contributors to provide their personal perspectives about trending HCM topics. The views, opinions, and comments expressed below are solely those of the author and do not represent Ultimate Software. This post was … [Read more...] about Firing an Employee: What to Do When it Has to be Done
Like many people, I do all I can every day to value people for their character and contributions, irrespective of their ethnicity, religion, age, gender, national origin, cultural heritage, sexual orientation, disability, and size or shape.But, probably … [Read more...] about We’re All Biased, But We Can Get Better
Thriving in our rapidly changing and increasingly disrupted modern business environment will require organizations to both recognize major cultural shifts (see my blog post about Workforce Fluidity) while taking advantage of incredible new technologies.In … [Read more...] about Predictions for 2017: Serving People with Emerging HR Technologies
When great teams work together, achieving greatness takes many forms. For the USA Softball women’s national team, it means capturing its 10th world championship title.Discover the team’s inspirational story below, and follow #UltimateTeamMoment all summer … [Read more...] about USA Softball Wins World Championship in Latest #UltimateTeamMoment
Vivian Maza Chief People Officer Ultimate SoftwareLast week, Fortune released its 18th annual "100 Best Companies to Work For" listing, in partnership with Great Place to Work®.Feedback from employees and companies themselves determines ranking. … [Read more...] about Be(ing) the Best
Over the past several months, we have been made aware of a recent cyber crime scheme that involves compromised usernames and passwords to access employee data for tax fraud. We’ve notified customers several times via email newswire of threats this tax season … [Read more...] about Recent Incidents of Tax Fraud and Articles About Data Access
Every manager has one. The “just when I thought I’ve seen it all” story. The wackiest, craziest employee story you’ve ever heard. And, if you don’t have one. Trust me…at some point in your career, you’ll get one.Karen Rausch PHR, director of human … [Read more...] about Live from #UltiConnect 2013: 4 Keys to Handling Difficult Employee Situations
Expecting the unexpected is something many of us wish we could do. We would all love to be able to predict what changes are going to impact us next. Who in our organizations are going to be our future rockstars and who are those who will take a different path … [Read more...] about Future-Proofing Your Business: Expect the Unexpected!
According to Gartner Research, succession planning in the C-Suite is a significant concern. I’d argue it’s a concern at every level in an organization. When 61% of employed workers are open to or looking for a new job, companies need to allocate resources … [Read more...] about Have you Future Proofed your Company?