Employees everywhere are talking, but are we listening?
The need for organizations to actively listen to their people is at an all-time high, with three-quarters of American workers saying they’re more likely to stay with a company longer if their concerns are heard and addressed, according to a study this year by The Center for Generational Kinetics.
The good news? Advances in employee-survey solutions now make it easier to collect, analyze, and act upon employee feedback—including open-ended responses—efficiently and effectively. Technology that combines natural language processing and machine-learning algorithms can analyze text-based feedback, enabling organizations to not only hear what employees are saying, but also measure how they truly feel about work.
We can learn a lot from our people. Organizations that take active steps in 2017 to get employee feedback, hear, and address concerns could see positive impacts on culture, performance, and retention.