“The true measure of a company is how they treat their lowest-paid employee.”At Ultimate Software, these words—immortalized by CEO Scott Scherr—are quoted and framed above the entryway in our South Florida headquarters. They serve as a reminder, for … [Read more...] about Does Employee Engagement Equal Customer Satisfaction?
As Ultimate Software’s Chief Services Officer, my views on the importance of service might seem slightly biased. In an industry as innovative and fast-paced as HCM technology, there’s a tendency to focus on the newest pioneering solutions—and these powerful … [Read more...] about Service: It’s More Important Than You Think
The Importance of Partnerships With so much emphasis placed on the quality of HCM providers’ products—and for good reason—it’s easy to overlook the importance of quality service. But service remains a critical component of long-term success with HCM … [Read more...] about 12 Days of HCM – #7 Customer Service