does employee engagement equal customer satisfaction

“The true measure of a company is how they treat their lowest-paid employee.” At Ultimate Software, these words—immortalized by CEO Scott Scherr—are quoted and framed above the entryway in our South Florida headquarters. They serve as a reminder, for everyone from the C-suite to our newest hires, that “People First” is more than our motto.…

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service

As Ultimate Software’s Chief Services Officer, my views on the importance of service might seem slightly biased. In an industry as innovative and fast-paced as HCM technology, there’s a tendency to focus on the newest pioneering solutions—and these powerful advances are certainly game-changing. But Ultimate has always been committed to providing world-class service to our…

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service

As Ultimate Software’s Chief Services Officer, my views on the importance of service might seem slightly biased. In an industry as innovative and fast-paced as HCM technology, there’s a tendency to focus on the newest pioneering solutions—and these powerful advances are certainly game-changing. But Ultimate has always been committed to providing world-class service to our…

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The Importance of Partnerships With so much emphasis placed on the quality of HCM providers’ products—and for good reason—it’s easy to overlook the importance of quality service. But service remains a critical component of long-term success with HCM technology. Ultimate Software takes great pride in providing industry-leading technology and service. To us, service goes beyond…

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