Giving the Gift of HR Service Delivery

December 16, 2019      By Adam Rogers

Ultimate Takeaway
  • Online self-service interactions have outnumbered all other customer service channels since 2015
  • Today’s customers demand faster and more satisfactory experiences—and employees are HR's most important customers
  • HR Service Delivery delivers consumer-grade HR self-service to your people

Today’s world moves fast. Lightning fast. And as a result, we all have pretty strong aversions to anything that takes too long.

Back in 2012, retail customers reported that 5 to 10 minutes was the longest they would be willing to wait in line. That was seven—almost eight!—years ago. How long are we willing to wait for the things we need today?

To put this in perspective, Uber Eats got its start in 2014 and has since become one of the largest online food ordering and delivery services in the world. Its delivery time averages 15 minutes from pickup to drop-off. Meanwhile, online self-service interactions have outnumbered all other customer service channels since 2015. Safe to say, we live in a service-oriented world, and today’s customers demand faster and more satisfactory experiences.

And what do eager customers have to do with HR?


Putting HR’s Customers First

We all have customers, and HR’s most important customers are the people they serve on a daily basis. Whether an employee needs assistance obtaining tuition reimbursement or has a question about their paycheck, HR is responsible for seamlessly and efficiently assisting this request, and most employees interact with HR or HCM technology on a regular—if not daily—basis. An employee’s relationship with HR matters. This connection between the business and the people who fuel the business, matters. And to the employees who rely on HR to make work work, the fact that you put your people first matters immensely.

HR Service Delivery

Whether we need to resolve an HR matter or order dinner without leaving the house, we all want—and expect—processes that flow as seamlessly as everything else in our fast-paced lives.

HR service delivery (HRSD) technology addresses this need by facilitating more agile and effortless HR processes. These solutions put HR self-service at your employees’ fingertips, reducing administrative clutter and allowing your HR team to focus on providing high-quality, relationship-building support for more pressing or intricate issues. In many cases, simple requests are removed from HR’s bandwidth altogether, and in others the process is automated and streamlined.

The result is efficient, consumer-grade service for your people. Curious how it works in practice? Let us show you what HR service delivery is all about.

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  1. Avatar Milt Melamed on December 19, 2019 at 2:31 am

    Relationship building is most important thing in any organisation. Those points which you have mentioned in this article are very useful. Thanks for sharing this with us.

    • Karina Schultheis Karina Schultheis on December 19, 2019 at 9:50 am

      Thank you so much for your comment, Milt! So glad you’re reading and enjoying our content!

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