“You get a huge increase on your investment when listening to people,” said Vivian Maza, chief people officer at Ultimate Software, during the second episode of Ultimate’s new Web series HR Spark. “Leadership has to be empathetic to people—showing a little bit of empathy and trust in your people goes a long way, and it goes two-fold. Take care of them, and they’ll take care of the company.”
Viv was joined by Jack Klott, vice president of HR for Independent Bank, and Jeff Waldman, SocialHRCamp founder, for a roundtable discussion on tangible steps companies can take to effectively improve workplace culture—and why they should want to.
For one, companies on Fortune’s 100 Best Companies to Work For list enjoyed stock market returns three times greater than the market average from 1998 to 2015. In addition to a stronger financial performance, these culture-rich companies achieve impressive long-term performance records, higher customer and patient satisfaction ratings, and lower levels of voluntary turnover.
It’s clear that workplace culture has a far-reaching impact on many key performance indicators. But how exactly can HR leaders improve workplace culture at their organizations?
Tune in to hear Jack discuss the key changes Independent Bank has made in the past 24 months and the impact these tactics have had on retaining top talent, changing the mindset of employees, and separating the bank from its competition in recruiting the best people. Adding to Jack’s message, Jeff explains the positive correlation between employee experience and customer experience, and how companies can think beyond salary and benefits to engage and inspire their people. Finally, Viv shares her thoughts on why Ultimate has made Fortune’s Best Companies list six years in a row, and how new survey tools are making continuous improvement to workplace culture possible.
Watch the latest HR Spark episode now to learn more.